Free app support page generator for your App Store Support URL

Support URL is a required field on every version page in App Store Connect, and an app support page is what it should point to. Apple's help says the URL must lead to actual contact information (a legal address, an email address, a telephone number, as may be required by local law) so users can reach you about problems, feedback and feature requests.

App Review guideline 1.5 adds that your app and its Support URL must include an easy way to contact you. Apps with user-generated content have one more reason: guideline 1.2 asks for published contact information.

Most rejections here aren't about a missing page. They're about a page that doesn't do the job: a homepage with no email on it, a GitHub repository, a link back to the App Store, a "coming soon" template.

Typing mailto:hello@yourapp.com into the field is tempting. It causes three problems:

• The field expects a website. Apple asks for the full URL, https:// included.
• It often does nothing. A mailto link only opens something if a mail app is set up, which on many phones and shared computers it isn't.
• There's no room for anything else: no troubleshooting steps, no note on what to include in a message, no links to your privacy policy or deletion page.

Put the email address on a page, written out so people can copy it, and use that page's URL instead.

One page is enough. The generator above writes the core of it from your app name and contact email:

• Who to contact: your email address, near the top, in plain text.
• What to try first: update the app, close and reopen it, check the OS is up to date, restart the device. These fix a surprising share of reports.
• What to include in a message: device model, OS version, what they were doing when it happened, and a screenshot.

Worth adding yourself as the app grows:

• A response time you can keep, such as two working days.
• A short FAQ, once the same question has arrived three times.
• A postal or legal address, if the law where you or your users are requires it.

Hosted on AppTap, the support page also links to your app's other live pages (privacy policy, terms, account deletion) and to the app itself, so reviewers and users find everything from one URL.

Google Play has no Support URL field. Your store listing has contact details instead:

They're shown publicly on your listing, so use an address someone actually reads. The simplest setup is to point the Google Play website field and the App Store Support URL at the same support page, and use the same email address on the page and in Play Console.

On the App Store, the Support URL is part of a version's metadata. Once the app is live, you generally can't change it without submitting a new version. The page behind it, though, can change any time.

So the URL should be one you'll control for years: not a free-hosting subdomain you might abandon, not a page on a client's site that could move. With AppTap, your support page lives at apptap.me/yourapp/support, under the same address as your smart link apptap.me/yourapp. You update the text whenever you like, and the page opens in English or French depending on the visitor's language.

For what App Review checks in detail, read the App Store Support URL guide. The same app link can host your privacy policy and account deletion page, and send every visitor to the right store as a smart app link. It's free for one app: get started.